Chat with your online shop visitors using their favourite apps

Koo Janzen • 3 March 2021

Proven to increase sales and enhance customer care on e-commerce websites

Go the extra mile for your online shop customers by installing the Chaty App directly in your store.

Chaty allows you to specify up to 20 different channels for your customers to communicate with you, from Whatsapp and Facebook messenger to Email and Text Message (SMS).


When customers want to contact you, they prefer to use the channels they already use and by giving them a choice, you will have made a positive first step in creating a loyal customer relationship.

What is more, once the link has been established, customers can continue to communicate with you even after they have left the store.

Get in touch
Screenshot of the Chaty Store App on an Island Web Design e-commerce website

The app comes in 4 different price levels, starting with the free version that will cope with up to 500 views per month. The PRO versions are tiered for 10,000 / 50,000 and 150,000 monthly visitors to your shop with a few additional features and removal of the 'Get Chaty' credit. See the infographic below for a breakdown of the prices and features:

Free

Up to 500 visitors

Unlimited Channels

Widget customisation

Channels customisation

Triggers

Attention effect

Custom location

Google Analytics

And more...

£7/MO

Up to 10,000 visitors

Everything in FREE plus:

Page targeting

Available days and hours

Country targeting

Multiple widgets

No 'Get Chaty' credit

£14/MO

Up to 50,000 visitors

Everything in FREE plus:

Page targeting

Available days and hours

Country targeting

Multiple widgets

No 'Get Chaty' credit

£21/MO

Up to 150,000 visitors

Everything in FREE plus:

Page targeting

Available days and hours

Country targeting

Multiple widgets

No 'Get Chaty' credit

Choose from 20 different channels

WhatsApp, Facebook Messenger, SMS, Instagram, Telegram, Line, WeChat, Twitter, Google Maps, Slack, Phone (click to call), e-mail, Skype, Snapchat, LinkedIn, Viber, VKontakte, Waze, Poptin pop-ups and three custom channels of your choice, e.g. a link to an external channel or contact page

The Chaty App is fully customisable so we can set it up to match your website colours and appearance. We can add a 'call to action' message, add an effect to attract attention, change its position and more.

FAQs

  • What are the best communication channels to choose for my online shop?

    It is very much your choice but try and think of your customers and what they are most likely to use.

    WhatsApp and Facebook Messenger are the obvious choices but customers do expect a prompt response when using these forms of messaging.

    You can also choose Phone (click to call) or text message, and there are many more.

    The beauty of the Chaty App is that we can specify different channels for PC and Mobile. For example, using WhatsApp on a PC is cumbersome, so we only show that option on the mobile version of your site.

  • What is included in the FREE plan?

    All the standard features are available in the FREE version of the app with the exception of:

    1. The free plan is limited to 500 visitors per month
    2. The 'Get Chaty' credit is removed in the Pro plans
    3. Custom targeting is also only available in the Pro plans
    4. The Pro plans allow you to create multiple widgets for different pages
  • How can remove the 'Get Chaty' branding?

    This will disappear as soon as you upgrade to a PRO plan.

  • Can I change the placement and the appearance of the widget?

    Yes, we can fully customise the Chaty App. We can change the location as well as the colour scheme.

  • Does the Chaty App work on mobile?

    Yes, most certainly! You can even decide which communication channels you want to use on mobile and desktop view

Get the app for your online shop!

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